Learning One Month at a Time

I’ve been working at Reclaim Hosting for six months now. I can’t believe time has gone by so quickly. This is a really great company who cares about their customers and employees. We always have plenty of opportunities to learn new things each day. A few months ago we started focusing on one particular topic for a month of intense learning. We’ve covered File Structure and Permissions, WordPress and this month Domain of One’s Own. DoOO is a product unique to Reclaim Hosting. It’s basically an all in one package primarily aimed at educational institutions. Students are able to use their school login to access the account they have with us which keeps things really simple. All they need remember is that one password and they’re logged in. The front end is built around a highly customized installation of WordPress into which we embed cPanel. For those who aren’t familiar with the intricacies of web hosting, cPanel is probably the worlds most popular control panel in use today. It makes managing your hosting account very simple. Not like the old days where everything was done via a Unix command line.

DoOO also allows the account administrators to manage all aspects of their installation via WHM which is Web Host Manager. Think of it as cPanel on steroids for the server administrator.

Getting back to the learning for this month, we are covering all aspects of DoOO. Each time a ticket arrives with a DoOO question I’ll not only answer it in a timely and thorough manner but also try and do a deep dive into our documentation so that I can fully understand why the issue happened in the first place. It has definitely been quite the experience and I’m learning many new things. That’s the great thing about working in support. Just when you think you know everything, a ticket will arrive that shows you that no, there are always new things to learn.

As of this writing, we still have two more weeks left for this months learning topic and I’m definitely doing my best at immersing myself into the world of DoOO. I’m sure there will be many more opportunities during the remainder of the month to learn the ins and outs of this product. If you would like to see for yourself what DoOO offers, feel free to sign up for a free trial at stateu.org

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